Shipping policy
INTERNATIONAL SHIPPING
We are pleased to offer international shipping to our customers worldwide. Orders are processed from our location in Italy and dispatched promptly to ensure efficient and secure delivery.
Order Fulfilment Centre
Via Calzolerie, 2A 40125 Bologna - Italy
Shipping Zones & Rates
Italy
- Standard Shipping: €10.00 (for orders up to €149.99)
- Free Shipping: for orders over €150.00
Europe (Austria, Belgium, Bulgaria and 30 other countries)
- Standard Shipping: €20.00
United Kingdom (UK)
- International Express (2-6 business days): £60.00
Switzerland
- Standard Shipping: €60.00
Greece
- International Express (2-6 business days): €35.00
Norway
- Standard Shipping: €60.00
Canada
- International Shipping: €80.00
Australia
- International Shipping: €80.00
United Arab Emirates
- International Shipping: €80.00
South America (Argentina, Bolivia, Brazil and 10 other countries)
- International Shipping: €80.00
United States
-
International Shipping: €90.00
Processing & Delivery Times
Orders are processed within 1-2 business days. Delivery times vary depending on the destination and the selected shipping method.
- Italy: 2-5 business days
- Europe: 3-7 business days
- International Express (UK, Greece): 2-6 business days
-
Rest of the World: 5-15 business days
Order Tracking
Once your order has been shipped, you will receive an email containing the tracking number so that you can monitor your shipment in real time.
For any questions regarding shipping, please contact our customer service team.
EU Right of Withdrawal and Delivery Times
For customers residing in the European Union, the 14-day period for exercising the right of withdrawal begins on the date the last item in the order is delivered. We recommend checking the delivery date confirmed by the tracking information before requesting a return. For further information, please refer to our Return and Refund Policy.
Customs Duties, Import Taxes and Customer Responsibility (USA)
For orders shipped to the United States, any customs duties, import taxes or other charges imposed by customs authorities are beyond Lady De Paz's control and are always the responsibility of the customer. These amounts are not included in the price of the products or in the shipping charges shown at checkout.
Refusal to Pay Customs Duties
If the customer refuses to pay the customs duties or charges requested upon arrival, the shipment may be held, rejected or returned to the sender. In such circumstances, Lady De Paz will not be able to accept the return or issue a refund unless the customer covers all return shipping costs and any additional charges imposed by the courier or customs authorities.
By proceeding with the purchase, the customer fully accepts these conditions.